Terms of service

Welcome to [NAVIKA COUTURE]. By accessing or using our website and making a purchase, you agree to be bound by these Terms of Service. Please read them carefully before using our store.

1. Account Terms

You must be at least 18 years of age to use this website or make a purchase.
You are responsible for maintaining the confidentiality of your account credentials.
You agree to provide accurate, current, and complete information during registration and checkout.
We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.
You are responsible for all activity that occurs under your account.

2. Pricing and Payment

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
We reserve the right to modify prices at any time without prior notice. Price changes will not affect orders already confirmed.
Payment must be made in full at the time of placing an order.
We accept payments via [LIST PAYMENT METHODS, e.g., credit/debit cards, UPI, net banking, wallets].
In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.

3. Product Descriptions

We make every effort to display our products as accurately as possible, including colors, sizes, and materials.
However, we do not warrant that product descriptions, images, or other content are completely accurate, complete, or error-free.
Slight variations in color may occur due to monitor/screen settings and are not considered defects.
We reserve the right to limit the quantity of any product available for purchase.

4. Order Acceptance

Placing an order constitutes an offer to purchase. Your order is not confirmed until you receive an Order Confirmation email from us.
We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to cases of:
- Stock unavailability
- Suspected fraud or unauthorized activity
- Errors in pricing or product information
If your order is cancelled after payment, a full refund will be issued within 10-15 business days.

5. Shipping and Delivery

We ship across India. International shipping availability may vary.
Estimated delivery times are 10 business days from the date of dispatch, depending on your location.
Delivery timelines are estimates and may be affected by factors beyond our control (e.g., courier delays, public holidays, natural events).
Shipping charges, if applicable, will be displayed at checkout before payment.
Once an order is dispatched, a tracking number will be shared via email or SMS.
[STORE NAME] is not responsible for delays caused by the shipping carrier or incorrect addresses provided by the customer.

6. Returns and Refunds

We want you to love what you ordered. If you are not satisfied, you may request a return within 7 days of delivery, subject to the following conditions:
- The item must be unused, unwashed, and in its original packaging with all tags intact.
- Sale or discounted items may not be eligible for return unless defective.
- Items marked as "Final Sale" are non-returnable.
To initiate a return, contact us at navika.couture@gmail.com with your order number and reason for return.
Once the returned item is received and inspected, refunds will be processed within 10 business days to your original payment method.
Shipping costs for returns are borne by the customer unless the item is defective or incorrectly sent.
We reserve the right to reject returns that do not meet the above conditions.

7. Prohibited Uses

You agree not to use our website or services to:

Violate any applicable Indian or international law or regulation
Engage in fraudulent, deceptive, or misleading activity
Transmit spam, malware, or any harmful code
Attempt to gain unauthorized access to our systems or other users' accounts
Copy, reproduce, or distribute our content without prior written permission
Use our platform for any commercial purpose without our express consent
Harass, abuse, or harm other users or our staff

Violation of these terms may result in immediate account termination and legal action where applicable.

8. Limitation of Liability

To the fullest extent permitted by applicable law, NAVIKA COUTURE shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.
Our total liability to you for any claim arising out of or relating to these Terms shall not exceed the amount paid by you for the specific order in question.
We are not responsible for any loss or damage resulting from unauthorized access to your account due to your failure to keep your credentials secure.
Nothing in these Terms limits our liability for fraud, death, or personal injury caused by our negligence, as required under Indian law.

9. Intellectual Property

All content on this website — including logos, images, text, graphics, and product designs — is the intellectual property of NAVIKA COUTURE and is protected under applicable Indian copyright and trademark laws. Unauthorized use is strictly prohibited.

10. Governing Law and Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of India.
Any disputes arising out of or in connection with these Terms shall first be attempted to be resolved amicably through mutual discussion.
If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts located at [CITY, STATE, INDIA].
These Terms are subject to the Consumer Protection Act, 2019, the Information Technology Act, 2000, and other applicable Indian legislation.

11. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Continued use of our website after changes constitutes your acceptance of the revised Terms.